Refund Policy

Refund Policy

At LEAF n ROOT®, we are committed to delivering premium-quality natural supplements and ensuring a reliable shopping experience for our customers. We carefully inspect and package every order to maintain product quality, safety, and freshness.

Returns & Eligibility

Due to the nature of health supplements, opened or used products cannot be returned or exchanged for safety and hygiene reasons.

We accept returns only in the following cases:

  • Product received is damaged during delivery
  • Incorrect product has been delivered
  • Package received is incomplete
  • Product has a manufacturing defect

To be eligible for a return request, customers must contact our support team within 7 days of receiving the order and provide:

  • Order number
  • Clear images/videos of the product and packaging
  • Details of the issue

Our team will review the request and assist you with the next steps.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us immediately. After verification, LEAF n ROOT® will arrange a replacement or provide an appropriate resolution.

Refund Process

Once your return request is approved, refunds will be processed after evaluation of the product condition and order details.

Approved refunds will be issued through the original payment method or according to the available payment process.

Please note that shipping charges, if applicable, may not be refundable unless the issue occurred due to an error from our side.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used supplements
  • Products without original packaging
  • Products damaged due to improper storage or handling after delivery
  • Products returned without prior approval

Contact Our Support Team

If you have any questions regarding returns, refunds, or your order, our support team is here to assist you.

Email: [Your Support Email]
Phone: [Your Contact Number]

Thank you for choosing LEAF n ROOT®. We appreciate your trust in our commitment to quality, purity, and natural wellness.